At Rainbow Depot, we want you to be 100% satisfied with the products you order. We have a 30-day return guarantee (Items purchased from our Adult Section, Flags, Party Supplies, Body Jewelry, Clearance, Custom-Made products and Worn and/or washed clothing are non-refundable, non-returnable. Some items have their own return policy, which is posted on each item: THIS ITEM IS NOT RETURNABLE.).
Due to the California Health Code, Rainbow Depot does not accept returns or exchanges of undergarments, clothing, body jewelry or sexual aids (supplements, adult toys, and/or lubrication). If a sexual aid, adult toy does not work or malfunctions, the manufacture holds the warranty on the item. Each sexual, adult toy comes with a warranty card. Please follow the instructions on the item for return/replacement to the manufacture.
Rainbow Depot honors exchanges for all other unworn clothing unless otherwise stated in the product's description at the time of purchase.
We offer exchanges or store credit for all returns items
Important instructions - Send an email by clicking the link below. We will respond within 2 business days with an RMA number and address to return it. Return your package and attention it to the RMA Department. Mark the RMA number on the outside of the box. All return for refunds will be processed within 30 days. All return for replacements will be processed within 2-3 business days.
Please note that returns without an RMA number marked clearly outside the box will be refused.
Shipping charges are non-refundable
All returns are subjected to a 15% restocking fee.
- We cannot accept exchanges/returns of opened, used, or worn merchandise unless deemed defective from the manufacturer or from shipment. Defective merchandise will be replaced with the same item only. If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect or damaged merchandise. To minimize fraud you may be required to return the incorrect shipment prior to shipment of the replacement. If merchandise is returned to exchange for a different size you may be required to pay an additional shipping fee for the new shipment.
- Exchanges must be unworn, unused and NEW CONDITION. The return must contain all original product packaging and tags.
Please note: Once your item is delivered, you have 30 days to return it or exchange it (less shipping). Rainbow Depot will not accept any returns after 30 days.
Call us @ +1-951-226-0347 or Click our email link:Contact us via email. We'll get back to you as soon as possible!