Domestic Shipping
Domestic orders (USA and US territories) are shipped daily by 12:00pm Pacific Time, excluding non-business days and holidays. Please allow up to (2) business days to process your order and allow up to ten (10) business days for your order to arrive, starting from the date of shipment. Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.
You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from: service@rainbowdepot.com
Shipping Rates are based on weight and to your location. We offer
shipping through the USPS (postal) and FedEx. When you add an item to
the cart the shipping rates are calculated based on your location (zip
code). We do not control the rate the shipping company charges.
International Shipping
International orders (outside of the USA) are shipped daily, excluding non-business days and holidays. Please allow up to (2) business days to process your order and allow up to twenty (30) business days for your order to arrive, starting from the date of shipment. Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.
You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from: service@rainbowdepot.com
Your local government may impose import duties and/or VAT (Value Added Taxes) on imported shipments. These fees are not enforced by us, and are beyond our control or ability to predict. These fees (if any) are made payable to your government. You are responsible for paying any taxes, duties, and/or customs fees deemed necessary for the release of your shipment; please check with your local post office for more information. We are required to declare an accurate monetary value on all international shipments, and are unable to honor any requests to suppress the value of an order on the customs sticker or claim it as a gift.
We are not responsible for packages held by customs. Customers are solely responsible to be aware of and fully comply by all laws pertaining to the importing of materials purchased on our website. Customers are solely responsible for any fees and/or charges incurred in the event a shipment is refused or otherwise returned to us. To minimize cases of fraud, international orders may take additional processing time while we verify your payment method information. In some cases Customer Service may contact international customers and require that they provide additional means of authorization before an order can be shipped.
Shipping Rates are based on weight and to your location. We offer
shipping through the USPS (postal) and FedEx. If you select USPS (postal), we will ship your order through the US Postal Service, who hands it over to the customs of your location/country. Once cleared from customs, will continue to your location through your postal service.
When you add an item to
the cart the shipping rates are calculated based on your location (zip
code / postal code). We do not control the rate the shipping company charges.
Must Arrive By
If your shipment is "date required by"
sensitive, we recommend shipping through FedEx. FedEx may cost more, however for that price, you have 24/7 tracking. The postal service does not provide the type of tracking FedEx does - especially for our international customers.
The postal service will get it
to you within the guideline time frame the majority of the time, however, the
postal service will not refund the shipping charge if it does not. FedEx will refund the shipping charges if the
shipment does not make it by the guideline time frame (unless conditions exist
outside of their control; acts of nature, weather, government holds)